CONFLICT PATIENT AT A MEDICAL RECEPTION. HOW TO SOLVE THE PROBLEMS?
https://doi.org/10.17238/issn2223-2427.2019.1.48-57
Abstract
Recently, cases of conflict situations at a polyclinic reception have become much more frequent. Analyzed the causes of the development of interrelated conflicts at the stage doctor-patient-health system. The purpose of this publication is to show the need for adaptive methods of communication with the patient when working in a conflict situation at a medical reception. The role of personality traits and painful behavior in the formation of a conflict, the influence of biopsychosocial factors on the formation of a conflict personality has been determined. We consider the technology of speech communication in the collision of interests and the development of conflict situations. The review may be useful for studying standardized situations in medical conflict management.
About the Author
S. G. Novikova
City Polyclinic № 175 of the Moscow Health Department
Russian Federation
Russian Federation
Novikova Svetlana Grigoryevna
Moscow, 105568
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Review
For citations:
Novikova S.G. CONFLICT PATIENT AT A MEDICAL RECEPTION. HOW TO SOLVE THE PROBLEMS? Surgical practice (Russia). 2019;(1):48-57. (In Russ.) https://doi.org/10.17238/issn2223-2427.2019.1.48-57
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